Privacy Policy
Last updated:
House of Hooks ('we', 'us', 'our') is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK GDPR.
Who we are
House of Hooks is a sole-trader handmade crochet business based at The Old Vicarage, Church Lane, Littleport, CB6 1PS, United Kingdom. You can contact us at [email protected].
What data we collect
When you submit an enquiry form we collect your name, email address, optional phone number, country, and the message you send. We do not collect payment card details — all enquiries are handled by email correspondence.
How we use your data
We use your contact details solely to respond to your enquiry and, where you have agreed, to follow up about your order. We do not sell, rent, or share your data with third parties for marketing purposes.
Cookies
This website uses a cookie consent banner. We only set analytics or tracking cookies if you give your consent. Essential cookies required for the site to function are set automatically.
Data retention
Enquiry messages are retained for up to 12 months to allow us to fulfil and follow up on orders. You may request deletion at any time by emailing [email protected].
Your rights
Under UK GDPR you have the right to access, correct, or delete your personal data, to restrict or object to processing, and to data portability. To exercise any of these rights please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the site after changes constitutes acceptance of the updated policy.